01
UNDERSTAND
Design & Experience
Strategy
Lead design to understand people, systems, and opportunity.
ENTERPRISE EXPERIENCE INTELLIGENCE · AI · CX & UX LEADERSHIP
I turn experience evidence and enterprise data into clearer decisions and better experiences and meaningful innovation.
I lead design, research, experience strategy, and human-centered AI work helping complex organizations understand people, act on evidence, and deliver change at scale.
I build and lead experience organizations that make complex services work for people.
31%
higher enrollment in authenticated applications, driven by research findings
Paired with a 65% reduction in customer pathing and cycling.
14+
IRS applications and services transformed under one CX strategy
From public-facing taxpayer tools to internal case management.
~400
enterprise applications assessed to map potential experience evidence sources
Developed an inventory and classification approach spanning ownership, journeys, evidence, reporting, and access.
18
designers, researchers, and technologists led as one multidisciplinary experience team
Spanning UX, research, content, and engineering.
More than 20 plus years leading digital experience (UX/CX) and transformation work in complex federal and private sectors.
HOW I CREATE ENTERPRISE IMPACT
Connecting design, experience, intelligence,
and transformation.
I lead design, research, experience strategy, and human-centered AI to help complex organizations turn evidence into clearer decisions, better experiences, and change at scale.
ENTERPRISE OUTCOMES
Measurable Outcomes
Better Experiences
Scalable Systems
Better Decisions
-
Design & Experience
- Research & Experience Intelligence
- North Star & Strategic Roadmaps
- Journey & Service Design
- Experience Measurement
- CreatesClarity
-
02
ORCHESTRATE
Intelligence
+ AITurn evidence and enterprise data into action.
- Experience Intelligence
- AI-Assisted Research & Workflows
- Rapid Experience Prototyping
- Decision-Support Systems
- CreatesIntelligence
-
03
TRANSFORM
Enterprise
TransformationMake change operational, governable, and scalable.
- Operating Models & Governance
- Portfolio & Experience Leadership
- Change Enablement & Adoption
- Executive Decision Support
- CreatesScale
SELECTED WORK
Complex problems.
Systems-level outcomes.
A selection of work where design, strategy, research, AI, and enterprise systems came together to improve how organizations make decisions and deliver experiences.
AI creates value when it helps connect evidence, not simply summarize it.
Point AI at your evidence and spot friction in the journey.
Get recommendations ranked by evidence.
See whether friction improves after a decision ships.
Building an enterprise CX capability that connects user research, operational data, evidence, and AI-enabled workflows, so teams can see where experiences break down and decide what to fix first.
View case study02IRS · ENTERPRISE EXPERIENCE
Digital Experience at Enterprise Scale
Led the shared research, design standards, and governance behind 14 IRS digital products, building experience into a repeatable enterprise capability.
View case study →03DOD · AI
AI Financial Intelligence Platform
Experience leadership for an AI-enabled tool that connected disparate financial resource systems to improve visibility and planning.
View impact ↗04DEFENSE · MISSION READINESS
Predictive Mission Readiness
Shaped a predictive readiness framework that brought aircraft health, maintenance, supply, and planning signals together—helping leaders anticipate risks and weigh resource tradeoffs.
View case study ↗MOST RECENT FOCUS · MITRE
Turning experience evidence into enterprise intelligence.
EvidenceResearch + assets
→
StructureSources + metadata
→
IntelligenceAI + synthesis
→
DecisionsPriorities + action
I built the foundation for an Experience Intelligence capability that brings research, enterprise sources, metadata, AI, governance, and workflow automation into one more actionable system.
CAREER ARC
From designer to
enterprise transformation leader.
A progression from hands-on creative and UX leadership into enterprise strategy, AI-enabled delivery, experience intelligence, and organizational transformation.
2026—2026
MITRE
AI Intelligence & Experience Consultant
2023—2026
KPMG
Director, Experience & Design
2017—2023
Booz Allen Hamilton
Lead Associate · UX & CX Leader
2010—2017
Comcast · Time Warner Cable · Harris · Laurate
UX / Design Leadership
1997—2010
Discovery · AOL TV · PBS NewsHour · Hillcrest
Creative & interactive design
A LITTLE MORE HUMAN
Curiosity is part of the job. So is connecting the dots.
I work at the intersection of people, systems, constraints, and emerging technology, bringing a human-centered perspective to complex challenges. My foundation is in visual communication and user and customer experience. Over time, my work has expanded into enterprise transformation, AI strategy, research operations, governance, and the practical work of helping large organizations change.
Across settings as different as digital media, journalism, healthcare, enterprise products, and federal services, I have returned to the same question: how can we make complex experiences easier to understand and use? My work has spanned early interactive media and large digital services, with a steady focus on connecting people’s needs with what organizations can deliver.
Outside of work, I am a proud dad of two, a lifelong artist, and an outdoor enthusiast drawn to the trail, the course, and the water.